Digital solutions for efficient und customer-friendly administration
Today´s kiosk systems and digital signage solutions in administration are state-of-the-art and used for special applications. Classic examples are Call-in systems or terminals for the payment of fees.
eGovernment uses kiosk systems to handle part or complete transactions between the relevant authority and citizens.
For example: a self-sufficient citizens terminal could independently handle the entire process of an application for housing benefits. The terminal will take over authentication through electronic ID card, will print the required documents and digitally sign it – without an employee getting involved.
A terminal for personlised license plates could take over part of the self-service process and will free employees from time-consuming routine jobs.
eGovernment: Citizen terminals with live video consultation
Project citizen terminals in Saxony
With the project "Citizen Terminals in Saxony", eKiosk created a solution which allows the digitally processing of administration procedures – with the help of a video connection to an employee within the government authority.
Background of the development of the citizen terminal is the continuing municipal reforms which lead to closure of citizen`s offices in rural areas.
eGovernment points of view
The main benefit of these kiosk solutions for authorities, public administration and communities is the decentralised processing and optimisation of administration acts for citizens, which are now available in rural areas through eGovernment.
Core of the solution for digital citizen consultation is the specifically-developed eGovernment software, which automates a multitude of necessary administration processes.
Features of the digital citizen's office
- Personal and direct consultation
- Video calls – visual contact to employees of the administration
- Telephone functionality – communication in compliance with data protection
- Payment function – ePayment for fees
- Printer function – immediately print receipts
- Interactive operation via touch screen
- Electronic signature – systems to execute legally-binding acts of government administration
The citizen terminal – convince yourself
- 22" Full HD touch screen
- Telephone receiver with armoured cable
- A4 laser printer
- Document scanner
- ID card reader
- Webcam for video calls
- Payment option (ATM card reader)
- Powerful PC system
- Privacy filters
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