Digital Citizen Terminals for Saxony

eKiosk manufactured digital citizen terminals incl. hardware and software for the Saxon State Ministry of the Interior

Egovernment in saxon authority

Digital Citizens’ Office – Individual Kiosk Terminal for the Citizens’ Service in Saxony

As part of a tender, eKiosk manufactured citizen terminals for the Saxon Ministry of the Interior. In addition to the individual redesign of the hardware, the services also included the associated software and the backend system.

eGovernment: Citizen Terminals with Live Video Consultation

Project 'Citizen Terminals in Saxony'

With the project “Citizen Terminals in Saxony”, eKiosk has created a solution that allows the digital processing of administrative procedures in the citizens’ office – with the help of an employee in the authority, communicating via a video connection.

The background to the development of the citizen terminals are the ongoing municipal reforms that result in the closure of citizen offices in rural areas.

Pilot Project Citizen Terminal in Saxony

The focus of this kiosk solution for authorities, public administrations and municipalities is the decentralised processing and optimisation of administrative files for citizens, who can thus be reached in rural areas through eGovernment.

As part of the digital authorities’ service, administrative acts such as passport application, changing registration, application for Child Benefit or registration of business are processed easily and comfortably.

At the heart of the solution for a digital citizen consultation is the specially-developed eGovernment software, which automates a large number of necessary administrative processes.

Features of the digital civil office

  • personal and direct citizen consultation
  • video calls – visual contact to an administrative employee
  • telephone function – communication in compliance with data protection laws
  • payment function – ePayment for fees
  • printer function – print document copies immediately
  • interactive operation via touchscreen
  • electronic signature – systems for the implementation of legally binding administrative acts


More information about our citizen terminal

Use our brochure and learn more about the advantages of a citizen’s terminal for administrations and citizens.

Download document now

Technical equipment

  • 22" Full HD touchscreen
  • telephone receiver with armoured cable
  • A4 laser printer
  • document scanner 
  • ID card reader
  • webcam for video calls
  • giro card reader (payment function)
  • powerful PC system
  • privacy filter

Do you have questions? Would you like an individual consultation?

If you are interested in our projects and would like to know whether we could also implement your ideas, get in contact with us! We shall advise you thoroughly and individually.

Just use our contact form or give us a call.

You can reach us
Monday through Friday from 9 am to 5 pm:

+49 (0) 351 50 174-0

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