{"id":22022,"date":"2020-03-28T22:29:48","date_gmt":"2020-03-28T21:29:48","guid":{"rendered":"https:\/\/ekiosk.com\/?page_id=22022"},"modified":"2025-01-03T10:13:14","modified_gmt":"2025-01-03T09:13:14","slug":"queue-management","status":"publish","type":"page","link":"https:\/\/ekiosk.com\/en\/solutions\/call-systems-queue-management\/queue-management\/","title":{"rendered":"Queue Management"},"content":{"rendered":"\t\t
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\nWaiting
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\n Queue Management <\/h1>\n

Queues occur in many situations. Not all customers or patients can be served or treated at the same time. Smart systems are available to ensure that the time spent waiting is as short as possible. Modern queue management guarantees maximum efficiency and shorter waiting times.\n\n<\/p>\n\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n Queue Management <\/h1>\n

Queues occur in many situations. Not all customers or patients can be served or treated at the same time. Smart systems are available to ensure that the time spent waiting is as short as possible. Modern queue management guarantees maximum efficiency and shorter waiting times.\n\n<\/p>\n\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Advantages of smart queue management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n Reduced waiting times<\/span>\n <\/h3>\n

Thanks to the smart system, waiting times for each individual person can be significantly reduced.<\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n Space for advertising <\/span>\n <\/h3>\n

Use the display area of your call-in systems for personalized advertising and product presentations<\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n Reduced waiting times<\/span>\n <\/h3>\n

Thanks to the smart system, waiting times for each individual person can be significantly reduced.<\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n Space for advertising <\/span>\n <\/h3>\n

Use the display area of your call-in systems for personalized advertising and product presentations<\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n Modular<\/span>\n <\/h3>\n

The systems are easily expandable and thanks to their modular design they impress with their versatility.<\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n Statistics & Evaluation<\/span>\n <\/h3>\n

Use statistics and evaluate the needs of your customers intelligently. Monitor the status of your queue in real-time.<\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n Modular<\/span>\n <\/h3>\n

The systems are easily expandable and thanks to their modular design they impress with their versatility.<\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n Statistics & Evaluation<\/span>\n <\/h3>\n

Use statistics and evaluate the needs of your customers intelligently. Monitor the status of your queue in real-time.<\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n Smart<\/span>\n <\/h3>\n

The algorithm automatically assigns the waiting persons to an employee who has the necessary competences. \nLater queue numbers are held back by an intelligent system.<\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n Accessibility<\/span>\n <\/h3>\n

Guarantee accessibility through voice output and height-adjustable systems. <\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n Smart<\/span>\n <\/h3>\n

The algorithm automatically assigns the waiting persons to an employee who has the necessary competences. \nLater queue numbers are held back by an intelligent system.<\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n Accessibility<\/span>\n <\/h3>\n

Guarantee accessibility through voice output and height-adjustable systems. <\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n Connected<\/span>\n <\/h3>\n

Through a complete system integration, any number of call-in systems can be managed centrally.<\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n Satisfaction<\/span>\n <\/h3>\n

Reduced waiting times guarantee happier and more satisfied customers and a more pleasant working environment for your employees.<\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n Connected<\/span>\n <\/h3>\n

Through a complete system integration, any number of call-in systems can be managed centrally.<\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n Satisfaction<\/span>\n <\/h3>\n

Reduced waiting times guarantee happier and more satisfied customers and a more pleasant working environment for your employees.<\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Get to know your customers Better<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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end-to-end system integration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The integration of a QMS (Queue Management System) into the entire system, for example in a doctor’s practice, brings further advantages. By networking the systems, processes can be coordinated and the employees’ working time can be made more efficient. If certain employees are not yet available because they are still in a consultation, the queue number of the next patient whose request has to be addressed explicitly to this employee is still held back. If the customer does not see his number yet, he will not become impatient so quickly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Analysis of data<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Evaluate the data your system collects with intelligent analysis methods and be better prepared for possible peak periods. Use facts and data and not your gut feeling for your personnel planning and save time and money.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Improve your customer experience from the very beginning<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Nobody enjoys waiting, yet it is quite normal that there are queues. It does not matter whether this is the case at the doctor’s office<\/a>, at the office<\/a>, at the cash desk<\/a> or at other services. With the help of digital solutions, your customers can not only be better entertained during the waiting time, the waiting time can actually be shortened by intelligent algorithms. Try it and your customers will be pleased with the shorter waiting times.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Improve your customer experience from the very beginning<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Nobody enjoys waiting, yet it is quite normal that there are queues. It does not matter whether this is the case at the doctor’s office<\/a>, at the office<\/a>, at the cash desk<\/a> or at other services. With the help of digital solutions, your customers can not only be better entertained during the waiting time, the waiting time can actually be shortened by intelligent algorithms. Try it and your customers will be pleased with the shorter waiting times.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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end-to-end system integration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The integration of a QMS (Queue Management System) into the entire system, for example in a doctor’s practice, brings further advantages. By networking the systems, processes can be coordinated and the employees’ working time can be made more efficient. If certain employees are not yet available because they are still in a consultation, the queue number of the next patient whose request has to be addressed explicitly to this employee is still held back. If the customer does not see his number yet, he will not become impatient so quickly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Analysis of data<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Evaluate the data your system collects with intelligent analysis methods and be better prepared for possible peak periods. Use facts and data and not your gut feeling for your personnel planning and save time and money.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Our kiosk systems for state-of-the-art queue management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n Touchdisplay<\/span>\n <\/h3>\n

The touch display with privacy filter is available in different sizes. A keyboard can be added if required. <\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n QR-Code Reader<\/span>\n <\/h3>\n

With the integrated QR Code Reader, pre-registered users can easily log in using the invitation sent to them. The user automatically receives a printout of his waiting mark.<\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Vana\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n Printer<\/span>\n <\/h3>\n

With the integrated printer, waiting marks can be produced. Other documents can also be printed and passed on to the user, depending on the installed printer. <\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Modest Design<\/span>\n <\/h3>\n

The devices are specially designed so that they can be easily integrated into any interior. <\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Our kiosk systems for state-of-the-art queue management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n Touchdisplay<\/span>\n <\/h3>\n

The touch display with privacy filter is available in different sizes. A keyboard can be added if required. <\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n QR-Code Reader<\/span>\n <\/h3>\n

With the integrated QR Code Reader, pre-registered users can easily log in using the invitation sent to them. The user automatically receives a printout of his waiting mark.<\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Vana\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n Printer<\/span>\n <\/h3>\n

With the integrated printer, waiting marks can be produced. Other documents can also be printed and passed on to the user, depending on the installed printer. <\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Modest Design<\/span>\n <\/h3>\n

The devices are specially designed so that they can be easily integrated into any interior. <\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Our Partners<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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To ensure that we always find the best solution for our customers, we work together with software experts who offer customized solutions.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Kommunix<\/a>\n <\/h3>\n

Kommunix is a medium-sized company that has been successfully developing and selling user-friendly and modern software solutions for the municipal administration sector since 1991. The software products are continuously adapted to the current legal and technical conditions. Numerous public administrations have benefited from the expertise.<\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n Smart-CJM<\/a>\n <\/h3>\n

Smart-CJM is a full-service provider in customer journey management. Decades of experience in the management of customer and patient flows in the public sector, healthcare and retail sectors are proof of the highest level of expertise.\nThe solutions implement the requirements of a service-oriented journey in a proven efficient and scalable way.<\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Our Partners<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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To ensure that we always find the best solution for our customers, we work together with software experts who offer customized solutions.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Kommunix<\/a>\n <\/h3>\n

Kommunix is a medium-sized company that has been successfully developing and selling user-friendly and modern software solutions for the municipal administration sector since 1991. The software products are continuously adapted to the current legal and technical conditions. Numerous public administrations have benefited from the expertise.<\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n Smart-CJM<\/a>\n <\/h3>\n

Smart-CJM is a full-service provider in customer journey management. Decades of experience in the management of customer and patient flows in the public sector, healthcare and retail sectors are proof of the highest level of expertise.\nThe solutions implement the requirements of a service-oriented journey in a proven efficient and scalable way.<\/p>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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How can we help you?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tQUESTIONS & CONSULTING\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tDo you need more information about intelligent Queue Management?
\nPlease contact us by phone under +49 (0)351 50174 0<\/a> or via our contact form.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContact us now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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How can we help you?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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contact form<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\tQUESTIONS & CONSULTING\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\t\t\tDo you need more information about intelligent Queue Management?
\nPlease contact us by phone under +49 (0)351 50174 0<\/a> or via our contact form.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tContact us now\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

reduce WaitingTimes Queue Management Queues occur in many situations. Not all customers or patients can be served or treated at the same time. Smart systems are available to ensure that the time spent waiting is as short as possible. Modern … Read More<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"parent":150250,"menu_order":36,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-22022","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ekiosk.com\/en\/wp-json\/wp\/v2\/pages\/22022","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ekiosk.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ekiosk.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ekiosk.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/ekiosk.com\/en\/wp-json\/wp\/v2\/comments?post=22022"}],"version-history":[{"count":0,"href":"https:\/\/ekiosk.com\/en\/wp-json\/wp\/v2\/pages\/22022\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/ekiosk.com\/en\/wp-json\/wp\/v2\/pages\/150250"}],"wp:attachment":[{"href":"https:\/\/ekiosk.com\/en\/wp-json\/wp\/v2\/media?parent=22022"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}