{"id":130741,"date":"2020-08-11T14:10:32","date_gmt":"2020-08-11T12:10:32","guid":{"rendered":"https:\/\/ekiosk.com\/?p=130741"},"modified":"2020-09-17T09:24:50","modified_gmt":"2020-09-17T07:24:50","slug":"vr-ekiosk-the-bank-branch-of-the-future","status":"publish","type":"post","link":"https:\/\/ekiosk.com\/en\/vr-ekiosk-the-bank-branch-of-the-future\/","title":{"rendered":"The bank branch of the future"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"130741\" class=\"elementor elementor-130741 elementor-120170\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62b5564 elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"62b5564\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2026738\" data-id=\"2026738\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a57dffc elementor-widget elementor-widget-spacer\" data-id=\"a57dffc\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f40648d elementor-hidden-desktop elementor-hidden-tablet elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f40648d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f45c6cb\" data-id=\"f45c6cb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8091fb0 elementor-widget elementor-widget-spacer\" data-id=\"8091fb0\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1fd19a51 elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1fd19a51\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3501374\" data-id=\"3501374\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1286d609 elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1286d609\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ecb2ebf\" data-id=\"1ecb2ebf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4b44bd8f elementor-widget elementor-widget-post-info\" data-id=\"4b44bd8f\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-19fd980 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/ekiosk.com\/en\/2020\/08\/11\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-calendar\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>August 11, 2020<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-fa59dc9 elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-clock\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-time\">\n\t\t\t\t\t\t\t\t\t\t<time>2:10 pm<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d0d352e elementor-section-full_width elementor-hidden-desktop elementor-hidden-tablet elementor-section-height-default elementor-section-height-default\" data-id=\"d0d352e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ac28dd\" data-id=\"1ac28dd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3099850 elementor-section-full_width elementor-hidden-desktop elementor-hidden-tablet elementor-section-height-default elementor-section-height-default\" data-id=\"3099850\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-06d7256\" data-id=\"06d7256\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d3d713c elementor-widget elementor-widget-post-info\" data-id=\"d3d713c\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-19fd980 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/ekiosk.com\/en\/2020\/08\/11\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-calendar\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>August 11, 2020<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-fa59dc9 elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-clock\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-time\">\n\t\t\t\t\t\t\t\t\t\t<time>2:10 pm<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-34c1f73d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"34c1f73d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-18ca317b\" data-id=\"18ca317b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-235ca2b6 elementor-widget elementor-widget-spacer\" data-id=\"235ca2b6\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-382e1467 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"382e1467\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">The bank branch of the future<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-322d543c elementor-widget elementor-widget-spacer\" data-id=\"322d543c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ff5b5bd elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ff5b5bd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-30343ed3\" data-id=\"30343ed3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-736b696 elementor-widget elementor-widget-text-editor\" data-id=\"736b696\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>The number of banks using video consulting and telepresence terminals continues to rise. Not least the corona conditions are forcing a change in the otherwise rather classic banking sector. The current situation therefore gives new opportunities to already existing trends like virtual reality.<\/em><\/p><h2><span style=\"color: #1d1d1b;\">Initial Difficulties<\/span><\/h2><div><p>What will the bank branch of the future look like? The keyword is telepresence terminals. These are terminals at which customer conversations can be conducted digitally. Before the Corona Pandemic, video consultations were not used very much. Services such as online advice for customers who want to open a new account or make transfers were also less relevant. There were often some prejudices about the security and privacy of video consultations, and in addition, customers were previously quite camera-shy. Business transactions were sometimes not possible because no digital signature could be provided.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cee80cd elementor-hidden-desktop elementor-hidden-tablet elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cee80cd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7bdc3f8\" data-id=\"7bdc3f8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-46a6f9e elementor-widget elementor-widget-text-editor\" data-id=\"46a6f9e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><em>The number of banks using video consulting and telepresence terminals continues to rise. Not least the corona conditions are forcing a change in the otherwise rather classic banking sector. The current situation therefore gives new opportunities to already existing trends like virtual reality.<\/em><\/p><h2 style=\"text-align: center;\"><span style=\"color: #1d1d1b;\">Initial Difficulties<\/span><\/h2><div><p style=\"text-align: center;\">What will the bank branch of the future look like? The keyword is telepresence terminals. These are terminals at which customer conversations can be conducted digitally. Before the Corona Pandemic, video consultations were not used very much. Services such as online advice for customers who want to open a new account or make transfers were also less relevant. There were often some prejudices about the security and privacy of video consultations, and in addition, customers were previously quite camera-shy. Business transactions were sometimes not possible because no digital signature could be provided.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-77c5957f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"77c5957f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-110828cb\" data-id=\"110828cb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4bb76b44 elementor-widget elementor-widget-image\" data-id=\"4bb76b44\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"678\" src=\"https:\/\/ekiosk.com\/wp-content\/uploads\/2020\/08\/miguelangel-miquelena-g8PLwil0i5A-unsplash-1024x678.jpg\" class=\"attachment-large size-large wp-image-164770\" alt=\"\" srcset=\"https:\/\/ekiosk.com\/wp-content\/uploads\/2020\/08\/miguelangel-miquelena-g8PLwil0i5A-unsplash-1024x678.jpg 1024w, https:\/\/ekiosk.com\/wp-content\/uploads\/2020\/08\/miguelangel-miquelena-g8PLwil0i5A-unsplash-300x199.jpg 300w, https:\/\/ekiosk.com\/wp-content\/uploads\/2020\/08\/miguelangel-miquelena-g8PLwil0i5A-unsplash-768x509.jpg 768w, https:\/\/ekiosk.com\/wp-content\/uploads\/2020\/08\/miguelangel-miquelena-g8PLwil0i5A-unsplash-1536x1017.jpg 1536w, https:\/\/ekiosk.com\/wp-content\/uploads\/2020\/08\/miguelangel-miquelena-g8PLwil0i5A-unsplash-2048x1356.jpg 2048w, https:\/\/ekiosk.com\/wp-content\/uploads\/2020\/08\/miguelangel-miquelena-g8PLwil0i5A-unsplash-151x100.jpg 151w, https:\/\/ekiosk.com\/wp-content\/uploads\/2020\/08\/miguelangel-miquelena-g8PLwil0i5A-unsplash-121x80.jpg 121w, https:\/\/ekiosk.com\/wp-content\/uploads\/2020\/08\/miguelangel-miquelena-g8PLwil0i5A-unsplash-394x261.jpg 394w, https:\/\/ekiosk.com\/wp-content\/uploads\/2020\/08\/miguelangel-miquelena-g8PLwil0i5A-unsplash-915x606.jpg 915w, https:\/\/ekiosk.com\/wp-content\/uploads\/2020\/08\/miguelangel-miquelena-g8PLwil0i5A-unsplash-1240x821.jpg 1240w, https:\/\/ekiosk.com\/wp-content\/uploads\/2020\/08\/miguelangel-miquelena-g8PLwil0i5A-unsplash-1631x1080.jpg 1631w, https:\/\/ekiosk.com\/wp-content\/uploads\/2020\/08\/miguelangel-miquelena-g8PLwil0i5A-unsplash-150x99.jpg 150w, https:\/\/ekiosk.com\/wp-content\/uploads\/2020\/08\/miguelangel-miquelena-g8PLwil0i5A-unsplash-1320x874.jpg 1320w, https:\/\/ekiosk.com\/wp-content\/uploads\/2020\/08\/miguelangel-miquelena-g8PLwil0i5A-unsplash-600x397.jpg 600w, https:\/\/ekiosk.com\/wp-content\/uploads\/2020\/08\/miguelangel-miquelena-g8PLwil0i5A-unsplash-128x85.jpg 128w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e052595 elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e052595\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-30ca6b2e\" data-id=\"30ca6b2e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-55377696 elementor-widget elementor-widget-text-editor\" data-id=\"55377696\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><span style=\"color: #1d1d1b;\">Overall acceptance by society<\/span><\/h2><div><div><p>However, a rethink is currently taking place and the Corona Pandemic is also having a kind of habituation effect. Videoconferencing is generally used more frequently, whether in the office or in private use. The change in communication routines is taking place across generations. The younger generation was from the beginning more inclined to use online consultations from the comfort of their own homes, or has in some cases already successfully adopted this approach. The older generation, on the other hand, prefers a simulation of a personal customer meeting without headset in a closed room. Just as telepresence terminals make it possible.<\/p><\/div><h2><span style=\"color: #1d1d1b;\">Benefits<\/span><\/h2><p>Smaller banks in particular rely on service terminals to save costs and adjust their opening hours. It is absolutely necessary that all banking transactions are possible at the terminal, which were also possible at a normal bank counter. Some banks are already in a position to offer construction financing and credit advice in addition to their daily business. In a VR project of eKiosk, a feature for the hearing impaired was even set up. This makes it possible to have the hearing aid automatically connected to the terminal in order to switch the sound to the client&#8217;s hearing aid. Volksbank Raiffeisen Bank also equips its branches with a telepresence system (VR eKiosk). The self-service terminals will be tested extensively for one year.<\/p><p>Digital customer care therefore makes sense even after the Corona crisis. In future, banks will be able to deploy staff more efficiently and at the same time be close to their customers by offering full service from home or in smaller branches.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-501a46a elementor-hidden-desktop elementor-hidden-tablet elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"501a46a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c1b165a\" data-id=\"c1b165a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca502ab elementor-widget elementor-widget-text-editor\" data-id=\"ca502ab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: center;\"><span style=\"color: #1d1d1b;\">Overall acceptance by society<\/span><\/h2><div><div style=\"text-align: center;\"><p>However, a rethink is currently taking place and the Corona Pandemic is also having a kind of habituation effect. Videoconferencing is generally used more frequently, whether in the office or in private use. The change in communication routines is taking place across generations. The younger generation was from the beginning more inclined to use online consultations from the comfort of their own homes, or has in some cases already successfully adopted this approach. The older generation, on the other hand, prefers a simulation of a personal customer meeting without headset in a closed room. Just as telepresence terminals make it possible.<\/p><\/div><h2 style=\"text-align: center;\"><span style=\"color: #1d1d1b;\">Benefits<\/span><\/h2><p style=\"text-align: center;\">Smaller banks in particular rely on service terminals to save costs and adjust their opening hours. It is absolutely necessary that all banking transactions are possible at the terminal, which were also possible at a normal bank counter. Some banks are already in a position to offer construction financing and credit advice in addition to their daily business. In a VR project of eKiosk, a feature for the hearing impaired was even set up. This makes it possible to have the hearing aid automatically connected to the terminal in order to switch the sound to the client&#8217;s hearing aid. Volksbank Raiffeisen Bank also equips its branches with a telepresence system (VR eKiosk). The self-service terminals will be tested extensively for one year.<\/p><p style=\"text-align: center;\">Digital customer care therefore makes sense even after the Corona crisis. In future, banks will be able to deploy staff more efficiently and at the same time be close to their customers by offering full service from home or in smaller branches.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-64700e7e elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"64700e7e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-44b73bfc\" data-id=\"44b73bfc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4b96fe52 elementor-hidden-phone elementor-widget elementor-widget-spacer\" data-id=\"4b96fe52\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d30c9fe elementor-hidden-phone elementor-post-navigation-borders-yes elementor-widget elementor-widget-post-navigation\" data-id=\"4d30c9fe\" data-element_type=\"widget\" data-widget_type=\"post-navigation.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-post-navigation\" role=\"navigation\" aria-label=\"Post Navigation\">\n\t\t\t<div class=\"elementor-post-navigation__prev elementor-post-navigation__link\">\n\t\t\t\t<a href=\"https:\/\/ekiosk.com\/en\/vr-in-the-banking-sector-conceivable\/\" rel=\"prev\"><span class=\"post-navigation__arrow-wrapper post-navigation__arrow-prev\"><i aria-hidden=\"true\" class=\"fas fa-angle-left\"><\/i><span class=\"elementor-screen-only\">Prev<\/span><\/span><span class=\"elementor-post-navigation__link__prev\"><span class=\"post-navigation__prev--title\">VR in the banking sector conceivable?<\/span><\/span><\/a>\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-post-navigation__separator-wrapper\">\n\t\t\t\t\t<div class=\"elementor-post-navigation__separator\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-post-navigation__next elementor-post-navigation__link\">\n\t\t\t\t<a href=\"https:\/\/ekiosk.com\/en\/digital-signage-as-a-warning-instrument\/\" rel=\"next\"><span class=\"elementor-post-navigation__link__next\"><span class=\"post-navigation__next--title\">Digital Signage as a Warning Instrument<\/span><\/span><span class=\"post-navigation__arrow-wrapper post-navigation__arrow-next\"><i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i><span class=\"elementor-screen-only\">Next<\/span><\/span><\/a>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6687f500 elementor-widget elementor-widget-spacer\" data-id=\"6687f500\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f9410dd elementor-align-center ebutton-transparent-rot elementor-widget elementor-widget-button\" data-id=\"3f9410dd\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/ekiosk.com\/en\/magazine\/blog\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Back to Blog section<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60d43ec3 elementor-widget elementor-widget-spacer\" data-id=\"60d43ec3\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The number of banks using video consulting and telepresence terminals continues to rise. Not least the corona conditions are forcing a change in the otherwise rather classic banking sector. The current situation therefore gives new opportunities to already existing trends like virtual reality. &hellip; <a href=\"https:\/\/ekiosk.com\/en\/vr-ekiosk-the-bank-branch-of-the-future\/\">Read More<\/a><\/p>\n","protected":false},"author":4,"featured_media":130978,"comment_status":"closed","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[752,910],"tags":[],"class_list":["post-130741","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-section","category-blog-en"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ekiosk.com\/en\/wp-json\/wp\/v2\/posts\/130741","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ekiosk.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ekiosk.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ekiosk.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/ekiosk.com\/en\/wp-json\/wp\/v2\/comments?post=130741"}],"version-history":[{"count":0,"href":"https:\/\/ekiosk.com\/en\/wp-json\/wp\/v2\/posts\/130741\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ekiosk.com\/en\/wp-json\/wp\/v2\/media\/130978"}],"wp:attachment":[{"href":"https:\/\/ekiosk.com\/en\/wp-json\/wp\/v2\/media?parent=130741"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ekiosk.com\/en\/wp-json\/wp\/v2\/categories?post=130741"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ekiosk.com\/en\/wp-json\/wp\/v2\/tags?post=130741"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}