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Support and
claim

Servicecenter

Your Request Becomes Our Task

You can reach the eKiosk Service Center via the form below.
A member of staff will contact you immediately.
You will then receive a possible problem solution or an identification number for your service request or RMA (Return Merchandise Authorization) process.

Service Center

We are here for you!

Monday – Friday
9am – 4pm

available at:

+49 (0) 351 50 174-200

You can reach the eKiosk Service Center via the form below.
A member of staff will contact you immediately.
You will then receive a possible problem solution or an identification number for your service request or RMA (Return Merchandise Authorization) process.

Service Center

We are here for you!

Monday – Friday
9am – 4pm

available at:

+49 (0) 351 50 174-200

CHECKLIST FOR RETURNS​

  • Fill out the form
  • Get RMA number
  • Pack the claimed goods securely for transport
  • Attach RMA number clearly visible on the outside
  • Return product to:

Note when packing: Observe the transport regulations of the service provider

  • Fill out the form
  • Get RMA number
  • Pack the claimed goods securely for transport
  • Attach RMA number clearly visible on the outside
  • Return product to:

  eKiosk GmbH
  Service [your RMA Nummer]
  Werner-Hartmann-Str. 2
  01099 Dresden

Note when packing: Observe the transport regulations of the service provider

  eKiosk GmbH
  Service [your RMA Nummer]
  Werner-Hartmann-Str. 2
  01099 Dresden

eKiosk Serviceform

Serial number:


Aufkleber mit Seriennummer


The serial number is printed on the sticker on the back of the device.
[Year - Location - Device number]



Note: You can revoke your consent for the future at any time by e-mail to info@ekiosk.com. Detailed information on the handling of user data can be found in our privacy policy.
*mandatory field
Please note for a speedy processing:

Without eKiosk serial number and qualified error description, processing can only be done with increased effort. Deliveries labelled differently can lead to an extended processing time.   

Data backups are always the responsibility of the customer. We assume no liability for data loss.

EKIOSK SERVIC-EFORM

Serial number:


Aufkleber mit Seriennummer


The serial number is printed on the sticker on the back of the device.
[Year - Location - Device number]



Please note for a speedy processing:
Without eKiosk serial number and qualified error description, processing can only be done with increased effort. Deliveries labelled differently can lead to an extended processing time. Data backups are always the responsibility of the customer. We assume no liability for data loss.
Note: You can revoke your consent for the future at any time by e-mail to info@ekiosk.com. Detailed information on the handling of user data can be found in our privacy policy.
*mandatory field