Kiosk systems and digital signage solutions in public institutions are now indispensable due to legal regulations. In 2017, for example, the OZG (Online Access Act) laid down requirements for the digitization of public administrations.
Classical examples for an Administration 4.0 are call systems or POS terminals for the payment of fees, which can already be found in many institutions. In the field of e-government, kiosk systems have been developed where complete transactions between authorities and citizens can be carried out.
Shaping the future.
eKiosk already has a variety of solutions for digital administration in its portfolio. We were also part of the project “Saxon Citizens’ Terminal”, for which we developed new hardware and software. If you would like to learn more about this topic, please contact us.
Use the advantages of our devices and learn more about citizen terminals for administrations and citizens.
The focus of these kiosk solutions for government agencies, public administrations and municipalities is the decentralized processing and optimization of administrative files for citizens, who can thus be reached in rural areas via e-government.
Within the framework of the digital public authority service, administrative files such as passport applications, re-registration when moving house, child benefit applications or business registrations are processed easily and conveniently.
Citizens' terminals enable personal and direct advice. Thus, requests can be processed much more efficiently and quickly.
Via video telephony, picture-to-picture contact can be established with an administrative employee.
Our touch displays enable simple and intuitive operation. If a different language setting is required, this can be easily set on the terminal.
If payments have to be made, this process can take place directly on the device. There are different payment options, for example by credit card.
Using the print functions, forms and applications can be printed directly.
To facilitate administrative processes, signatures can also be executed digitally. This simplifies data maintenance and contributes to a more rapid processing of applications.
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Public authorities in Germany are to be increasingly digitized in order to offer citizens simple and fast communication.
In addition to the above-mentioned classic digital signage applications in public institutions such as wayfinding and visitor management, the self-service sector in particular offers a wide range of opportunities for public authorities. For example, citizens can reserve license plates, submit applications and adjust data online outside opening hours.
A self-sufficiently functioning citizens' terminal enables independent processing of requests (housing benefit application).
Authentication is carried out via the identity card or by means of an electronic signature, without employees taking action.
Processes such as the reservation of a desired license plate number at the terminal can thus be handled by the user alone. This self-service process relieves employees of time-consuming routine tasks.
Citizens’ Terminal Saxony
Do you need more information about public institutions?
Please contact us by phone under +49 (0)351 50174 0 or via our contact form.