Digital Healthcare – Use eHealth for your patients and customers
The healthcare sector is changing and gets more and more modern because of digital tools. New technologies such as wayfinding terminals, digital displays in waiting rooms or self-check-in systems are finding their way into medical institutions. They help patients, customers or even employees to find their way around better and faster and to work more efficiently.
In Germany, this development is progressing more slowly than in Estonia, for example. Digital services for patients are already part of everyday life in hospitals and doctors' surgeries. But in Germany, people are becoming more and more open to these new technologies, too. Doctors and clinics, that already work with digital services are regarded as pioneers.
If you are looking for a solution to make your intern processes more digital according to the E-Health initiative, we will advise you in detail.
eKiosk references in the healtcare sector
Full use of digital systems in medical facilities
Modern hospitals thanks to digitalization
In clinics and hospitals, patients can now check in themselves via terminals with eGK readers. At a terminal you can find out which ward you have to go to and you can fill in your registration data yourself, which greatly reduces the admission time. The time saved can be used by employees for other important processes. The terminal can also be linked to the call-up system so that a call number is automatically assigned, which later appears on another display.
Sample equipment of a hospital terminal:
- Verification of identity with electronic health card reader
- Digital signature field
- Input of information via document scanner (e.g. remittance slip)
- Receipt printer for issuing receipts
- Payment function for paid services
In therapy centres it is also possible to book appointments at an interactive touch terminal. These are always up to date, allowing patients to decide for themselves which additional offers they would like to visit and when: This saves time for staff and course participants.
An important topic, especially in Germany, is data protection. With the right combination of hardware and software, many solutions that comply with the DSGVO have already been developed.
Healthcare in pharmacies
In pharmacies, customers can scan products at an information terminal with touch screen and scanner and, for example, research side effects, compositions or alternative products. When not in use, advertising content or event information can be displayed. All in all, it increases customer loyalty, because it offers decisive added value.
Kiosk systems with card readers can even be used to enable customers to contact health insurance companies. Processes such as scanning health insurance vouchers or adapting personal data, like the address, can thus be implemented in a customer-friendly manner. Printing documents could also be realized by integrating a printer.
For all this confidential information, it is important to use secure software to reliably protect the data.
The same applies to the hardware and hygiene of the terminals. The models we offer are optimised with regard to disinfection and have been tested for compatibility with conventional disinfectants.
Digital terminals for doctor's surgeries
Doctors can, for example, hold consultation hours via video terminals set up at freely accessible facilities and thus be quickly available for acute patients. Especially in structurally weak, rural regions, this can help to offer better care. Patients could also pay for services directly via the terminal using payment components.
A waiting room TV is also a digital, entertaining experience for patients. Such a display has the following advantages within a medical practice:
- Image growth: modern appearance
- Entertainment: patient entertainment during the waiting period
- Patient guidance: Fast communication of information on practice processes
- Product advertising: space for advertising purposes
- Service: Education on health topics
Internal communication between doctors and medical staff can also be made easier and more efficient with digital screens. In this case, the call system works via digital interfaces.
Do you have questions? Would you like a consultation?
If you are interested in our series models or need a bespoke solution, please get in touch with us. We will provide you with detailed information and individual solutions for your industry and needs.
Simply call us or use our enquiry form.
You can reach us
Monday through Friday from 9 am to 5 pm:
+49 (0) 351 50 174-0