The bank branch of the future – eKiosk The bank branch of the future – eKiosk

The bank branch of the future

The number of banks using video consulting and telepresence terminals continues to rise. Not least the corona conditions are forcing a change in the otherwise rather classic banking sector. The current situation therefore gives new opportunities to already existing trends like virtual reality.

Initial Difficulties

What will the bank branch of the future look like? The keyword is telepresence terminals. These are terminals at which customer conversations can be conducted digitally. Before the Corona Pandemic, video consultations were not used very much. Services such as online advice for customers who want to open a new account or make transfers were also less relevant. There were often some prejudices about the security and privacy of video consultations, and in addition, customers were previously quite camera-shy. Business transactions were sometimes not possible because no digital signature could be provided.

The number of banks using video consulting and telepresence terminals continues to rise. Not least the corona conditions are forcing a change in the otherwise rather classic banking sector. The current situation therefore gives new opportunities to already existing trends like virtual reality.

Initial Difficulties

What will the bank branch of the future look like? The keyword is telepresence terminals. These are terminals at which customer conversations can be conducted digitally. Before the Corona Pandemic, video consultations were not used very much. Services such as online advice for customers who want to open a new account or make transfers were also less relevant. There were often some prejudices about the security and privacy of video consultations, and in addition, customers were previously quite camera-shy. Business transactions were sometimes not possible because no digital signature could be provided.

Mann mit Kopfhörern am Laptop

Overall acceptance by society

However, a rethink is currently taking place and the Corona Pandemic is also having a kind of habituation effect. Videoconferencing is generally used more frequently, whether in the office or in private use. The change in communication routines is taking place across generations. The younger generation was from the beginning more inclined to use online consultations from the comfort of their own homes, or has in some cases already successfully adopted this approach. The older generation, on the other hand, prefers a simulation of a personal customer meeting without headset in a closed room. Just as telepresence terminals make it possible.

Benefits

Smaller banks in particular rely on service terminals to save costs and adjust their opening hours. It is absolutely necessary that all banking transactions are possible at the terminal, which were also possible at a normal bank counter. Some banks are already in a position to offer construction financing and credit advice in addition to their daily business. In a VR project of eKiosk, a feature for the hearing impaired was even set up. This makes it possible to have the hearing aid automatically connected to the terminal in order to switch the sound to the client’s hearing aid. Volksbank Raiffeisen Bank also equips its branches with a telepresence system (VR eKiosk). The self-service terminals will be tested extensively for one year.

Digital customer care therefore makes sense even after the Corona crisis. In future, banks will be able to deploy staff more efficiently and at the same time be close to their customers by offering full service from home or in smaller branches.

Overall acceptance by society

However, a rethink is currently taking place and the Corona Pandemic is also having a kind of habituation effect. Videoconferencing is generally used more frequently, whether in the office or in private use. The change in communication routines is taking place across generations. The younger generation was from the beginning more inclined to use online consultations from the comfort of their own homes, or has in some cases already successfully adopted this approach. The older generation, on the other hand, prefers a simulation of a personal customer meeting without headset in a closed room. Just as telepresence terminals make it possible.

Benefits

Smaller banks in particular rely on service terminals to save costs and adjust their opening hours. It is absolutely necessary that all banking transactions are possible at the terminal, which were also possible at a normal bank counter. Some banks are already in a position to offer construction financing and credit advice in addition to their daily business. In a VR project of eKiosk, a feature for the hearing impaired was even set up. This makes it possible to have the hearing aid automatically connected to the terminal in order to switch the sound to the client’s hearing aid. Volksbank Raiffeisen Bank also equips its branches with a telepresence system (VR eKiosk). The self-service terminals will be tested extensively for one year.

Digital customer care therefore makes sense even after the Corona crisis. In future, banks will be able to deploy staff more efficiently and at the same time be close to their customers by offering full service from home or in smaller branches.

Bezahlinformationen

Bezahl-
optionen

Bezahloptionen im eKiosk Shop

Bezahl-
optionen im eKiosk Shop

Alle Informationen rund um das Thema Bezahlung im Shop der eKiosk GmbH. 

Bei Fragen können Sie sich jederzeit an uns wenden:

+49 351 50174 0

Zum Kontaktformular

Neukunden

In der Regel zahlen Neukunden bei uns per Vorkasse. Ausgenommen sind lediglich Städte bzw. Kommunen und Schulen. Konzerne können im Einzelfall auch andere Regelungen vereinbaren.

Bestandskunden

Kunden, die bei uns als Bestandskunden geführt werden, zahlen standardmäßig per Rechnung (10 Tage Netto oder nach Vereinbarung).

Mietgeschäft

Kunden, die bei uns Produkte mieten, zahlen immer per Vorkasse. Das gilt auch für Bestandskunden.

Leihstellungen

Wenn Sie von uns eine Leihstellung erhalten, zahlen Sie den Versand per Vorkasse oder nach Vereinbarung.

Versandinformationen

Versand-
informationen

Versandinformationen zum eKiosk Shop

VERSAND-
INFORMATIONEN ZUM EKIOSK SHOP

Alle Informationen rund um das Thema Versand der eKiosk Produkte. 

Bei Fragen können Sie sich jederzeit an uns wenden:

+49 351 50174 0

Zum Kontaktformular

Versand von Kaufgeräten

Versand per Paket

Kleine Systeme, wie z. B. das SIRRION 12“ und 15“ sowie Ersatzteile versenden wir per Paket.

23,00 € innerhalb Deutschlands

Versand mit Europalette

Fast alle Kiosksysteme zwischen 19“ und 42“ versenden wir per Europalette.

  • 153,00 € – 1 Gerät je Palette, in Deutschland
  • 167,00 € – 2 Geräte je Palette, in Deutschland
  • 264,00 € – 1 Gerät je Palette, nach Österreich
  • 434,00 € – 1 Gerät je Palette, inkl. Zoll, in der Schweiz

Bei einigen Geräten ist ein Versand mit 2 Geräten pro Palette möglich. Fragen Sie hierzu bei unserem Vertrieb nach: Zum Kontaktformular

Sonderpalette

Alle Modelle größer als 49” versenden wir per Sonderpalette. Die Preise werden je nach Produkt individuell vereinbart. Fragen Sie hierzu bei unserem Vertrieb nach: Zum Kontaktformular

Trackcase

Auf Wunsch versenden wir Geräte in einer stabilen Transportbox/einem Flight-Case. Es wird immer nur 1 Gerät je Case verpackt.

  • 263,00 € – in Deutschland, inkl. Rückholung des leeren Case
  • 479,00 € – nach Österreich inkl. Rückholung des leeren Case
  • 850,00 € – in die Schweiz, inkl. Rückholung des leeren Case

Kurier

Auf Wunsch versenden wir unsere Produkte per Kurier. Die Kosten sind abhängig von der Lieferadresse und anderen Faktoren. Wir überprüfen gerne die Verfügbarkeit für Sie auf Anfrage.

Wir empfehlen ein Versenden per Kurier bei einer Stückzahl von mehr als 2 Modellen, vor allem für Geräte ab 42”.

Versand von Mietgeräten

  • per Europalette: CERES 22“, Console 32“
  • per Case: PHEX Stand 55“
  • per Kurier: Kosten abhängig von der Lieferadresse

Eine Spedition liefert Ihnen die Produkte per Europalette oder Case bis frei Bordsteinkante.

Die Kosten entsprechen einem Versand von Kaufgeräten.

Auf Wunsch beauftragen wir einen Kurier, der das Modell bis frei Verwendungsstelle liefert. Fragen Sie hierzu bei unserem Vertrieb nach: Zum Kontaktformular